Frequently asked questions about installing gaming machines
Short answers for landlords and operators. The first sentence of each answer addresses the question directly; we cite the legal basis with the relevant section.
Costs and settlement
Does the installation cost me anything?
No. Vengi covers the machines, delivery, installation, maintenance, spare parts and technician call-outs. You provide the space and a power supply.
How large is my share of the takings?
You receive a fixed, agreed percentage share. The amount depends on the location, the machines and the contract term and is agreed in a personal meeting.
How often is the settlement made?
Once a month. The machines are read out, and modern cash management software makes the settlement transparent.
What is the difference between renting and having machines installed?
When you rent, you pay a fixed rent and bear the risk. When Vengi installs the machines, you pay nothing and share in the takings.
Law and approval
How many gaming machines with prizes may I install in my bar or restaurant?
No more than two gaming machines with cash or goods prizes per bar or restaurant, as set out in Section 3(1) of the Gaming Ordinance (SpielV) since 10 November 2019. Previously, three were permitted. Amusement machines such as darts, table football or pool do not count towards this limit.
Do I need a licence or the IHK certificate myself?
No. The operator licence under Section 33c of the German Trade Regulation Act (GewO) and the IHK (Chamber of Industry and Commerce) instruction certificate are required by the operator, which is Vengi. A share of the takings does not make you an operator.
What does the local regulatory office have to confirm?
For gaming machines with prizes, the authority confirms that your premises are suitable as a location (Section 33c(3) GewO). For this, food and drink must be the main focus. We prepare the application with you.
May I install gaming machines in a shisha bar?
Gaming machines with prizes only if the shisha bar is run as a licensed venue serving food and drink and the local regulatory office confirms the location. Amusement machines such as table football and pool are not a problem.
Do you also rent out gaming machines privately or for parties?
No. Gaming machines with prizes may only be installed in the businesses named in the Gaming Ordinance, not in private premises. Vengi works exclusively with bars, restaurants and gaming arcades.
Machines and service
Can I combine a dart machine with a gaming machine with prizes?
Yes. Dart machines are amusement machines without prizes and do not count towards the maximum number. The combination is very common in pubs.
How much space do I need?
A wall-mounted machine needs a good 30 centimetres of depth, a dart machine a clear throwing lane of about three metres, a table football table around 2.5 by 2 metres and a pool table around 5 by 4 metres. We take the measurements during the site visit.
What happens if a machine breaks down at night?
Our technical service can be reached 24 hours a day on more than 360 days a year. Vengi covers travel, spare parts and labour costs.
In which towns does Vengi install machines?
In Frankfurt am Main and the Rhine-Main region, including Offenbach, Bad Homburg, Darmstadt, Hanau, Wiesbaden and Mainz. The full list is on the Service area page.
Player protection
What is OASIS and who takes care of it?
OASIS is the nationwide player exclusion register. Since 1 July 2021, bars and restaurants with gaming machines with prizes have also been connected to it. Excluded persons are not allowed to play. We support you with the connection and the procedures.
From what age may people play on gaming machines with prizes?
From the age of 18. Children and young people are not permitted to take part in games offering prizes in public (Section 6 of the Youth Protection Act (JuSchG)).
Request a free installation
We visit your venue, look at the available space and suggest machines that suit your guests. There is no cost to you.